Please read our FAQ and Shipping Policy.

• Shipping for in stock items takes 3-7 days within the US and 2-3 weeks to other countries. Please check if you ordered a PREORDER item.
• Can’t find our emails? Check your spam folder; Check if you signed up in Fenity with an incorrect email. If you still can’t find our emails, please contact us.
• Please don't send multiple emails for the same issue, doing this will just risk your email going into spam.

• Just a heads-up: Our team is based in Kosovo (CET time zone), so our hours might not line up with yours. Please allow 48 hours for a reply excluding weekends as well — we promise we’re not ignoring you, we just might be asleep when you message! Thanks for understanding 💌

• Want to do a return/exchange? Go to our Returns Center.