Please do not contact us for information that you can find in our FAQ and Shipping Policy.
- Shipping for in stock items takes 3-7 days. Preorder items take 2-4 weeks.
- If your order is taking longer than that, check the item’s descriptions if they were Preorder.
- Yes, you could be missing items from your order in your package because we ship items separately when they are not in stock or Preorder.
- Please be patient, even if the tracking says your full order was delivered, the rest of the items should arrive soon separately.
- Can’t find our emails? Check your spam folder; Check if you signed up in Fenity with an incorrect email. If you still can’t find our emails, please contact us.