Returns & Exchanges

WHAT YOU NEED TO KNOW

 

 

We really hope that you love your FENITY items as much as we do. But if for some reason, you would like to make a return, exchange or claim please read the following before you proceed:

Any returns and exchanges must be done within 14 days of receiving the order. As a customer you have a right of withdrawal for 14 days after receipt of the goods. 

The returned items must be unused with the safety tags on and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.

If you've received an incorrect or damaged item, please read "How to make a claim" below.

 

 

HOW TO MAKE A RETURN

 

If you would like to make a return, please contact fenityreturns@gmail.com to proceed. Please note the following:

  • We do not cover the return shipping cost* You will also only be refunded for your order and not the shipping cost.
  • We're unable to accept returns beyond the 14 days of your receipt and anything sent to us after the 14 days may be rejected and returned back to you.
  • When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference. Please email us the proof of your tracking number.

 

HOW TO MAKE AN EXCHANGE

 

If you would like to change the size or color of your item, please contact fenityreturns@gmail.com to proceed.

Please note the following:

  • We will not cover the shipping costs.
  • We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be rejected and returned back to you.
  • When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference. Please email us the proof of your tracking number.

If you need help with your exchange, please contact fenityreturns@gmail.com to proceed.

 

 

HOW TO MAKE A CLAIM

 

If you have received an item with defects or if you have received the wrong item entirely (wrong size, color or product) from what you have ordered, please please contact fenityreturns@gmail.com to make a claim. Don't forget to attach a photo of the defect in the email.

When your complaint has been submitted, we will come back to you in a separate email with further shipping instructions.

Please note the following:

  • When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.

 

HOW LONG DOES IT TAKE TO GET A REFUND?

We will issue a refund as soon as we have received and processed your return. Refunds may take up to 10 business days after the arrival of the package and the refund will be processed back to the original payment method.